FAQS

Do you ship internationally?
We ship to most countries worldwide (please see list below). All international packages are shipped via DHL and domestic packages are shipped by FedEx SmartPost. Alaska and Hawaii are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Hidden By K Glam Suite 

SPF products ship to USA addresses only. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Countries we ship to
Anguilla, Antigua And Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bhutan, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Grenada, Hungary, Iceland. India, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jordan, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Republic of Moldova, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal , Qatar, Romania, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, Slovenia, Spain, St. Vincent, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands

Can I only purchase products through the website?
Hidden By K Glam Suite is available on www.hiddenbyk.com & a store coming soon.

How much is shipping?
Shipping & Handling Charges are as follows:

$8.95 flat fee for domestic, all states within the USA (free shipping over $30)

$14.95 flat fee for all international countries we ship to worldwide

How long before I can receive my order?
The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

HBK is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

What carrier do you use?
Hidden By K ships to most countries worldwide via FedEx SmartPost for all domestic packages and DHL for all international packages. USPS for Alaska and Hawaii.

Do you ship to P.O./APO/FPO?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Can I change my order?
Please contact customerservice@hiddenbyk.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.

Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Hidden By K Glam suite by Kiara Myles reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please log in to your account to check the status of your order.  If you do not have an account, please refer to your shipping confirmation email to track your order. 

Why was I charged twice?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically.  However if it still remains and you are positive you only placed one order, please send us an email to customerservice@hiddenbyk.com with a screenshot of the duplicate charge for further assistance.

I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at customerservice@Hiddenbyk.com with your inquiry and order number 

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.

My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at customerservice@Hiddenbyk.com.  Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact customerservice@HiddenByk.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, HBK by Kiara Myles reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded.  Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to customerservice@hiddenbyk.com if your shipment shows no movement from the carrier's tracking information. 

I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Hidden By K will not be responsible for orders sent to the incorrect delivery address provided by the customer. Please contact customerservice@hiddenbyk.com

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to email us at customerservice@Hiddenbyk.com